TribeZ Support
Notion Support System
Step-by-step build instructions for the TribeZ support queue (status, properties, SLA tracking, and workflow).
Create a Notion Board Database
Database Name:
TribeZ Support Queue
Columns (Status)
- To Do
- In Progress
- Completed
- Blocked
- Expedited
Priority Field
Create a property named Priority with options:Low / Normal / High / Expedited.
Properties
| Property | Type |
|---|---|
| Ticket Name | Title |
| Client | Select |
| Priority | Select (Low / Normal / High / Expedited) |
| Tier | Select (Essentials / Basic / Standard / Priority) |
| Dev Hours Used | Number |
| Estimated Hours | Number |
| Request Type | Select (Bug / Enhancement / Feature / Marketplace / Telehealth) |
| Submitted Date | Date |
| Due Date | Date |
| Assigned Developer | Person |
| Notes | Text |
Automation Rules (Manual or Zapier)
1. Expedited Handling
If Priority = Expedited then move the ticket to the Expedited column.
2. SLA Tracking
- Essentials -> Due Date = +21 days
- Basic -> Due Date = +14 days
- Standard -> Due Date = +12 days
- Priority -> Due Date = +8 days
3. Monthly Tracking View
Create a filtered view grouped by Client and show “Sum of Dev Hours Used”.
Client Workflow
- Client submits request (email or form)
- You log it in Notion
- Assign priority + estimate
- Track dev hours used
- Deliver + move to Completed