Service Levels
Included
- 10 hours/month development support
- Same-day response time
- Standard turnaround: 1–8 days
- 2 expedited requests/month included
- Priority queue access
- Monthly strategy + performance check-in
Additional expedited work billed at $75/hr
What You Get
- We route urgent items into the priority queue
- Requests are scheduled against included hours
- Expedited work gets delivered inside your SLA window
- Monthly strategy keeps the roadmap aligned