Service Levels
Included
- 5 hours/month development support
- 24-hour response time
- Standard turnaround: 9–12 days
- 1 expedited request/month included
- Monthly support summary
Additional expedited work billed at $75/hr
How Delivery Works
- Requests are submitted and categorized
- We scope, prioritize, and schedule against included hours
- Expedited requests get routed into the priority queue
- You receive clear updates and delivery within your SLA window